Process & Outcome Metrics | 10 minutes

In this Lesson

We can improve what we measure.

Process Metric: The while doing (or before doing) metric.

Outcome Metric: The “score.”

Assignment (1 chili): Identify what your process & outcome metrics are.

Assignment (2 chili): Collect raw data.

Assignment (3 chili): Put that raw data into a run chart (watch next video for how-to).

Source: The Toyota Kata Practice Guide