Session 3 Prework: Grasping the Current Condition pt. I
In this Lesson
Understanding your customer’s needs or wants is essential for process improvement. Without it, we might make changes that our customer does not care about or is willing to pay for.
Assignment: Identify 2 or more customers of your process and what they want or need from this process.
Source: The Toyota Kata Practice Guide
Tucker Kaas | Instructor