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Shine Our Light Series: Nordstrom’s AP Audit Team

Jody B. and the AP Audit Team has been hard at work improving their processes through simplification which has lead to greater joy and lower training burden for new team members. They eliminated 10 reports and 30 folders from the team’s daily work (a 225% and 287% improvements respectively).

In the words of David Chan, Jodi’s leader, “30% improvement? More like 60% improvement, minimum!”

Expected outcomes:

  • Feel inspired to improve your own work

  • See flow applied outside of manufacturing processes

Format:

  • 15 minute interview

  • ~ 30 minutes of Q & R

Technical requirements:

  • A desktop computer, iPad, phone, or laptop (one device per person)

  • Zoom (with mic & video)

Prerequisites

Ideally, you have attended a Waste Tour (in-person or virtually)

Prework

N/A

REGISTER HERE!

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October 10

Shine Our Light Series: Nordstrom’s Invoice Processing Team

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December 10

Shine Our Light Series: Not Your Standard Internship