In this video, we take a look at improvement systems at a high level. 2:53 - Who is Kaas? 4:10 - Intro to the series 4:40 - What is a system? Ackoff video https://www.youtube.com/watch?v=OqEeIG8aPPk 7:39 - Break out room Debrief 8:40 - Why even bother with improvement?